Formats for investors complaints data to be disclosed monthly by IAs on their website/mobile application:
Data for the month August 2025
Sr. No | Received from | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints (3 months) | Average Resolution time (in days) |
|---|---|---|---|---|---|---|---|
1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints: 2025-26
Sr. No | Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|---|
1 | April 2025 - Till Date | 0 | 0 | 0 | 0 |
Grand Total | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
Sr. No | Year | Carried forward from previous year | Received | Resolved | Pending |
|---|---|---|---|---|---|
1 | 2020-21 | 0 | 0 | 0 | 0 |
2 | 2021-22 | 0 | 0 | 0 | 0 |
3 | 2022-23 | 0 | 0 | 0 | 0 |
4 | 2023-24 | 0 | 0 | 0 | 0 |
5 | 2024-25 | 0 | 2 | 2 | 0 |
Grand Total | 0 | 2 | 2 | 0 |
*Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year.
Compliance Audit Report
Sr. No | Financial Year | Compliance Audit Status | Remarks, if any |
|---|---|---|---|
1 | FY 2020-21 | Completed | None |
2 | FY 2021-22 | Completed | None |
3 | FY 2022-23 | Completed | None |
4 | FY 2023-24 | Completed | None |
REDRESSAL PROCESS
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on support@multipl.xyz. Alternatively, the Investor may call on +91-8369015170.
A letter may also be written with their query/complaint and posted at the below mentioned address: SLV Arcade, 2nd Floor, Building No.57, 9th Main Road, 40th Cross, 5th Block, Jayanagar, Bengaluru, Karnataka, 560011
Clients can write to the Investment Adviser at principalofficer@multipl.xyz if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Investment Advisor.
In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN&pli=1