Formats for investors complaints data to be disclosed monthly by IAs on their website/mobile application:
Data for the month October 2025
Sr. No | Received from | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints (3 months) | Average Resolution time (in days) |
|---|---|---|---|---|---|---|---|
1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints: 2025-26
Sr. No | Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|---|
1 | April 2025 - Till Date | 0 | 0 | 0 | 0 |
Grand Total | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
Sr. No | Year | Carried forward from previous year | Received | Resolved | Pending |
|---|---|---|---|---|---|
1 | 2020-21 | 0 | 0 | 0 | 0 |
2 | 2021-22 | 0 | 0 | 0 | 0 |
3 | 2022-23 | 0 | 0 | 0 | 0 |
4 | 2023-24 | 0 | 0 | 0 | 0 |
5 | 2024-25 | 0 | 2 | 2 | 0 |
Grand Total | 0 | 2 | 2 | 0 |
*Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year.
Compliance Audit Report
Sr. No | Financial Year | Compliance Audit Status | Remarks, if any |
|---|---|---|---|
1 | FY 2020-21 | Completed | None |
2 | FY 2021-22 | Completed | None |
3 | FY 2022-23 | Completed | None |
4 | FY 2023-24 | Completed | None |
5 | FY 2024-25 | Completed | None |
As per SEBI Circular SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/94, you can request a copy of the audit report by reaching out to us at compliance@multipl.xyz
REDRESSAL PROCESS
We believe that Investor service is a vital element for sustained business growth and we want to
ensure that our Investors receive exemplary service across different touch points. Prompt and
efficient service is essential for retaining existing relationships and therefore Investor satisfaction
becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries
and complaints constitute an important voice of Investor, and this policy details grievance handling
through a structured grievance redressal framework. Grievance redressal is supported by a review
mechanism, to minimize the recurrence of similar issues in future.
The Grievance Redressal policy follows the following principles: Investors will be treated fairly at all times Complaints raised by Investors will be dealt with courtesy and in a timely manner Queries and Complaints will be treated efficiently and fairly.
The Investment advisor and employees work in good faith and without prejudice, towards the
interests of the Investors.
The Investment Advisor has a dedicated Client Servicing Team which is responsible for timely and
prompt communication with our clients, while having an open attitude towards service recovery,
and providing alternate solutions to investors, thus ensuring healthy relationships with our clients.
The Client Servicing Team is headed by Mr. Jaganathan Raghavan (jags@multipl.xyz).
Grievance Redressal Mechanism
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service
experienced by clients. Deficiency of service may include lack of explanation, clarifications,
understanding which escalates into shortfalls in the expected delivery standards, either due to
inadequacy of facilities available or through the attitude of staff towards client.
1. Clients can seek clarification to their query and are further entitled to make a complaint in
writing, orally or telephonically. An email may be sent to the Client Servicing Team.
Alternatively, the Investor may call on +91 9240030718.
2. A letter may also be written with their query/complaint and posted at the below mentioned
address: SLV Arcade, 2nd Floor, No. 57 Old No. 320/D, 9th Main, 40th Cross, 5th Block,
Jayanagar, Bengaluru - 560011, Karnataka
3. Clients can write to the Investment Advisor at Principalofficer@multipl.xyz if the Investor
does not receive a response within 10 business days of writing to the Client Servicing
Team. The client can expect a reply within 10 business days of approaching the Investment advisor.
4. In case you are not satisfied with our response you can lodge your grievance with SEBI at
https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI.
SCORES may be accessed through SCORES mobile application as well, same can be
downloaded from below link:
https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN&pli=1
Contact details for Bengaluru office of SEBI is: 2F, Jeevan Mangal Bldg., No.4 Residency
Road, Bengaluru - 560025, Karnataka; +91-80-22222262/64/83; bangalore-lo@sebi.gov.in.
For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at
1800 22 7575/ 1800 266 7575.
5. ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to
the SEBI circular no. SEBI/HO/OIAE/OIAEIAD-1/P/CIR/2023/131 dated July 31, 2023,
on “Online Resolution of Disputes in the Indian Securities Market”.
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation
and online arbitration for resolution of disputes arising in the Indian Securities Market has
been established. ODR Portal can be accessed via the following link - https://smartodr.in/