Privacy Policy
Last Updated: May 01, 2024
INTRODUCTION
At Multipl Fintech Solutions Private Limited, having its registered office at SLV Arcade, 2nd Floor, Building No.57, 9th Main Road, 40th Cross, 5th Block, Jayanagar, Bengaluru, Karnataka, 560011 (company, hereafter referred to as “multipl”, accessible from website https://multipl.in and/or the mobile application ‘multipl’, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Multipl Fintech Solutions Private Limited and how we use it. This Privacy Policy applies to all the Users whose Personal Information has been processed by Us in the course of our business, mobile applications, forums, blogs, and other online or offline offerings We respect your privacy and hence handle your personal data with the utmost care and confidentiality. By visiting the Platform, You (“You” or “Your”), accept and agree to be bound by the terms and conditions of this privacy policy (“Privacy Policy”). This Privacy Policy is incorporated into and subject to the terms of use of the Platform(“Terms”) and shall be read harmoniously and in conjunction with the terms.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Platform and our Services, you agree to accept all the terms contained in this Privacy Policy and acknowledge and agree with the practices described herein. If you do not agree with the terms of this Privacy Policy, please do not access and use our Platform and our Services. This Privacy Policy describes our privacy practices for all websites, products and services that are linked to it. However this Privacy Policy does not apply to those affiliates and partners that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable website. Any capitalised terms not defined hereunder shall hold the same definition as provided under the Terms of Service.
If you have any questions regarding this Privacy Policy, please send us an email at hello@multipl.in.
WHAT INFORMATION DO WE COLLECT?
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, address, email address, telephone number, PAN, AADHAR, eKYC through UiDAI, CKYC through CERSAI, income/salary information, marital status, sexual orientation, biometric data, health status and nominee details. We may also ask you to provide your financial information, including but not limited to, billing address, bank account details, credit/debit card details, payment related details, payment method data, debit instructions, e-mandates, standing instructions or any other personal/financial information as required by various applicable laws and regulations from time to time to process the Services (“Personal Information”).
We collect Personal Information and Non-Personal Information (as defined below) from you when you register or set up an account with us on our Platform. When you start using the Services, we ask you to provide certain information as part of the registration process, and in the course of your interface with the Platform. We will collect this information through multiple means and in various places through the Services, including but not limited to, account registration forms, contact us forms, or when you otherwise interact with multipl, including at customer support.
Any information that is freely available, accessible in the public domain, furnished under the Right to Information Act, 2005 or any other law for the time being in force, where such information shall not be regarded as sensitive personal data or information. We may also retrieve from your records available with third party Know Your Customer (KYC) Registration Agency (KRA), information such as your KYC details, KYC status, father’s name, occupation, address details and related documents.
All such Personal Information and Non-Personal Information described above, which shall be deemed to be disclosed willingly and without any coercion. No liability of any form pertaining to the authenticity/genuineness/misrepresentation/fraud/negligence, etc. of the Personal Information provided by you, shall lie on the Company, nor will the Company be in any way responsible to verify any information obtained from you.
Also, please remember that the manner in which third party services collect, use, store and disclose Your information is governed by the policies of such third parties, and Platform and/or Company shall have no liability or responsibility for the privacy practices or other actions of any third-party services that may be enabled within the Service.
You agree and acknowledge that the Company is not liable for the information published by any Third-Party Site. Nonetheless, we seek to protect the integrity of the App and our Platform and welcome any feedback about these websites. Please contact us at hello@multipl.in
We take care to allow your Personal Information and Non-Personal Information to be accessed only by those who really need it in order to perform their tasks and duties and to third parties who have a legitimate purpose for accessing it and with your consent. Your Personal Information and Non-Personal Information will be transferred only to a Third-Party Sites that ensures the same level of data protection that is mandated under the IT Act and the SDPI Rules.
HOW DO WE USE YOUR INFORMATION?
We use the Personal Information and Non-Personal Information provided by you:
To create your account, verifying your identity and process your transaction(s) on the Platform;
To provide you Advisory Services on the Platform;
To collect statistics about your usage of the Platform and its effectiveness;
To improve and personalise your experience of the Services, as well as customise our interactions with you to further expand the scope of the Platform;
To resolve disputes, provide customer support and troubleshoot problems that arise from using our Platform;
To help promote a safe service on the Platform and protect the security and integrity of the Platform, the Services and the users;
To collect the applicable fees from you in relation to the Services;
To inform you about online and offline offers, campaigns, programs, products, services and/or updates;
To customise your experience on the Platform or share custom marketing material with you;
To detect, prevent and protect the Company from any errors, frauds, and other criminal or prohibited activity on the Platform;
To enforce and inform you about our Terms of Service;
To process and fulfil your request for Services or respond to your queries on the Platform;
To contact you;
To allow our business partners and/or affiliated entities to present customised messages to you;
To communicate important notices or changes in the Services offered by the Company, use of the Platform, and the terms/policies which govern the relationship between you and the Company and with our affiliates; and
For any other purpose, for which you have granted access to such information to us, based on your interaction with Platform.
We may send you text messages on your registered mobile number that you share with us. All text messages originating from us, where applicable, through our authorized third-party service providers will at all times be compliant with guidelines prescribed by the Telecom Regulatory Authority of India .
Transactional SMS.
Transactional messages are messages that carry your account and transaction specific information such as one-time passwords (OTP) in connection with registration for any of the Services or campaign related offerings, account status, invoice details, confirmation alerts, bank accounts status and other details in the form of real-time updates on the activities on your account. You may receive Transactional SMS even if you are a Do-Not-Disturb (“DND”) registered user.
Promotional SMS.
You may also receive text messages in the event that you are a non-DND registered user. We may send you such text messages to update you on our service offerings that may be of interest for you.
You specifically agree and consent to us collecting, storing, processing, transferring and sharing your Personal Information and Non-Personal Information for the aforementioned use-case.
DISCLOSURE OF INFORMATION:
We may disclose your Personal Information and Non-Personal Information, to the extent necessary:
To statutory and regulatory authorities to comply with applicable laws and to respond to lawful requests and due legal process;
To protect the rights, property and safety of the Company, our business and services partners and the users, including to enforce the Terms of Service;
To our subsidiaries and affiliates, in the ordinary course of business;
To third-party websites;
To third-party service partners, including business partners, affiliates, service providers, entities registered under applicable laws with Securities Exchange Board of India, National Stock Exchange of India Limited, Bombay Stock Exchange Limited, authorised payment gateways, collecting banks, KRAs, credit bureaus, etc. for the purpose of billing and collection, providing content, products, customer support etc.
In case of a corporate sale, merger, acquisition, sale of business, reorganisation, dissolution, insolvency or such similar events;
To third parties to market their products/services/campaigns/programs, subject to whether users have either consented or not opted out of these disclosures;
To fulfil the purpose for which the user provided such information;
For any other purpose for which the User provided it;
HOW DO WE RETAIN YOUR INFORMATION:
We may store and retain your Personal Information and Non-Personal Information, to the extent necessary:
To carry out the Services for the user on the Platform. Generally, this means, we will keep your Personal Information and Non-Personal Information as long as your account is active or as needed to provide our Services;
Retain and use the information collected as necessary to comply with our legal obligations, resolve disputes or for other business purposes;
Retain your Personal Information and Non-Personal Information for a period of twelve months after you cancel/ deactivate/ unsubscribe your account with us, as our business practice; and
where we have no continuing legitimate business need to process your Personal Information and Non-Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
HOW DO WE PROTECT INFORMATION WE COLLECT:
We are dedicated to guarding the security of your information and our Platform has several industry-standard security technologies and procedures devised to help protect your data from unauthorised access, use, destruction or disclosure, including technical and organisational security measures to protect the security of your personal data both online and offline. The App receives regular security scans and penetration tests. The App also receives regular malware scans. In addition, the App uses an SSL certificate as an added security measure. We require username and passwords for our employees who can access the personal information of Users that we store and/or process on the servers. In addition, we actively prevent third parties from getting access to the personal information of Users that we store and/or process on the servers. We will implement reasonable security measures every time you (a) place an order, (b) enter, submit, or access your information, (c) register, or (d) access the App.
DATA SECURITY MEASURES
Security Measures. We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the App and/or our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the App.
Fair Information Practice Principles. In the event of a personal data breach, we will notify the User within fifteen days via (i) email and/or (ii) our Platform notification system on the App. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
HOW DO YOU UPDATE YOUR INFORMATION:
You specifically consent and agree that the Personal Information pertaining to your account on the Platform shall be both accurate and current. If you wish to update your Personal Information which is inaccurate or incorrect, we shall provide self-help tools for you to directly review or update certain aspects of your Personal Information in our records. As per the existing legal regulations, specific data fields (such as name, Aadhar number, address etc.) in your Personal Information would be locked in our systems once you enter that information in our Platform. If any part of your Personal Information changes during the course of your engagement with us and your use of our Platform, please use these self-help tools provided by us to update that Personal Information or email us at hello@multipl.in.
In addition to being able to update and correct your personal data, you may also have other data protection rights, including:
The right to withdraw your consent at any time, wherein we have collected and processed your personal data with your consent pursuant to this Privacy Policy. However, you agree that withdrawing your consent will not affect the lawfulness of any processing we carried out before your withdrawal, nor will it affect processing of your Personal Information carried out in reliance on other lawful grounds other than consent. You also agree that in case you do not provide consent or later withdraw your consent, we request you to not access the Platform and/or use the Services. In such a scenario, we also reserve the right to not provide you any Services through the Platform and may delete your information or de-identify it so that it is anonymous and not attributable to you.
The right to ask for a copy of your Personal Information in a portable (machine-readable) format.
The right to deny us from using your Personal Information for direct marketing other campaigns/programmes.
The right to make any of the above requests by contacting us at hello@multipl.in. We will respond to all requests in accordance with the applicable laws.
HOW DO YOU DELETE OR DEACTIVATE YOUR ACCOUNT AND REMOVE YOUR USER DATA:
Multipl does not sell, trade, or otherwise transfer to outside third parties your Personal Information as the term is defined under the SDPI Rules. You may choose to delete your account on the Platform by going to Profile > Click Multipl > Click Delete Account and any information associated with it, hereunder at any point of time. Such a request for deletion must be sent in writing to hello@multipl.in. In the event that you make a request for deletion of your account or data, you will no longer be able to access the Platform and/or use the Services, and we reserve the right to not provide you any services through the Platform. In the event of your request, We may delete your information (Personal or otherwise) or de-identity it so that it is anonymous and no longer attributable to you. Notwithstanding anything contained herein, we may retain some or all of your information in accordance with our policies and/or requirements under applicable law.
To make a request for such disclosure, or identification, deactivation and/or deletion of the Platform account and Personal Information in all our systems that we store on you, please send an email to hello@multipl.in or write to us at Multipl Fintech Solutions Private Limited, SLV Arcade, 2nd Floor, Building No.57, 9th Main Road, 40th Cross, 5th Block, Jayanagar, Bengaluru 560011
WILL WE UPDATE THE PRIVACY POLICY:
We reserve the right, at our sole discretion, to revise, change or modify this Privacy Policy from time to time and such modifications shall be binding on only upon your acceptance. Therefore, we urge you to review the Privacy Policy periodically to ensure that you agree with our latest information on our privacy practices. We will make best efforts to inform you of any amendments by email of notification in your account on the Platform. However, it is your responsibility to check the Privacy Policy regularly to ensure that you agree with it and your continued use of the Platform will be deemed to be your acceptance of any changes that we make.
TERRITORIAL RESTRICTION
The App, our Platform, and the Services are only available for use within India. You must comply with this Platform Privacy Policy and Platform Terms of Service. If you are a resident of any other country, you may not use the App, our Platform, and the Services.
COPYRIGHT POLICY
The contents of this website and the Platform may not be reproduced partially or fully, without due permission from Multipl, as per the Copyright Act, 1957. If referred to as a part of another publication, the source must be appropriately acknowledged. The contents of this website cannot be used in any misleading or objectionable context.
GOVERNING LAW
This Privacy Policy shall be governed by the law of the republic of India, without respect to its conflicts of laws principles. Each of the parties to this Privacy Policy consents to the exclusive jurisdiction and venue of the courts located in Bangalore, India for any actions not subject to Dispute Resolution and Arbitration provisions as set forth below in XIV ( Dispute Resolution).
DISPUTE RESOLUTION
Dispute Resolution. Any claim, dispute or difference relating to or arising out of this Terms of Service and Platform Privacy Policy shall be referred to the arbitration, of a sole arbitrator appointed mutually. The arbitration shall be subject to the Arbitration and Conciliation Act, 1996 as may be amended from time to time. The seat and venue of arbitration shall be Bangalore, Karnataka, India. The proceedings shall be undertaken in English. The arbitration award shall be final and binding on the parties.
PRIVACY QUESTIONS AND GRIEVANCE REDRESSAL
To ask questions or comment about this Privacy Policy and our privacy practices, please contact us at:
- Privacy Officer: Jagannathan Raghavan
- Email: hello@multipl.in
- Address: Multipl Fintech Solutions Private Limited, SLV Arcade, 2nd Floor, Building No.57, 9th Main Road, 40th Cross, 5th Block, Jayanagar, Bengaluru, Karnataka, 560011